FAQ’s

We get it! Trusting others with anything to do with your little one is a big deal. That’s why we’ve gone the extra mile to make sure everything’s top-notch for you, your breastmilk and your precious baby. Our chosen mode of transport of your frozen breastmilk from you to us employs the services of a reputable refrigerated medical courier—MediPort, renowned for its extensive experience in transporting temperature-sensitive items for hospitals across Australia. Not only this, but you will also have the ability to track your breastmilk live to your iPhone with your very own GPS tracking device. Within our facility, your order undergoes meticulous processing within a sterile, Class 2 work station. Bacterial surface and air testing is conducted between each order to ensure safe processing and our fool-proof barcoding system ensures guaranteed secure handling from initiation to completion, emphasising our commitment to the utmost standards of safety. To top it off – each mothers milk will be freeze-dried in its very own freeze-dryer.

Once your milk has been sent back to our facility, the typical turnaround time is 2-3 weeks. During this period, our dedicated team ensures that your breastmilk undergoes careful processing to meet the highest quality standards. We understand the importance of a timely and efficient process, and we strive to return your order to you as promptly as possible, all while maintaining the utmost care and quality in our procedures.

At The Milk Fairy, we prioritise keeping you informed about the status of your order every step of the way. You can expect to receive timely updates through both text messages and email notifications, ensuring that you’re always in the loop and have peace of mind regarding the location and progress of your precious breastmilk. For those who have opted for our GPS tracking option, you’ll have the added benefit of real-time visibility, allowing you to track your breastmilk’s journey and know exactly where it is at any given moment.

Freeze-drying can be beneficial in many cases where milk tastes different after freezer storage. However, it is difficult to guarantee that the process will make the milk palatable again. This depends on the extent of lipase activity that has already occurred and the individual taste preferences of infants.

During freezer storage, the lipase enzyme remains active, but it is inactivated by the freeze-drying process. For mothers concerned about high lipase, freeze-drying can halt further lipase activity, although it cannot reverse any degradation that has already taken place. It is also important to note that if your infant refuses milk that was previously frozen, it does not necessarily indicate high lipase. The freeze/thaw process itself can alter the quality and taste of the milk.

Freeze-drying may help in this regard because the process allows water to transition directly from solid (ice) to gas (water vapour), bypassing the thawing stage and potentially preventing some changes associated with thawing. Overall, if your infant refuses your frozen milk, freeze-drying may be a viable option to consider.

The Milk Fairy receives your frozen milk and does an initial quality control check. Then, each bag of milk is recorded in our system and labelled with your name and order number. Each order is processed individually, ensuring focused attention on one order at a time.

Since we process each shipment as a single batch in one machine, we cannot accept shared contributions to ensure the safety and integrity of your own breast milk milk.

From a safety standpoint, we recommend a maximum freezer storage time of 12 months. .

Regarding storage duration, it is best for nutrient retention to freeze-dry your milk sooner rather than later. However, if you are deciding whether to send older or newer milk from your freezer, sending the older milk will halt any further degradation, extending its shelf life. It is personal preference.

During the freeze-drying process, the weight of the milk is reduced by approximately 90%, as the only component removed is the water. When the correct amount of water is reintroduced to the powdered milk, the volume returns to its original pre-freeze-dried state.

For example, if you send in 1 litre of frozen milk, the resulting powder will reconstitute to 1 litre of milk once water is added.

The instructions provided on the back of the returned bags specify the exact amount of water required to restore the milk to its original consistency.

We strive to keep the contents of the bags similar to what is sent in. For example, if you typically fill bags to 120ml, you will receive approximately the same amount in each returned sachet. However, if you would prefer to customise your feed size, we can discuss this – e.g. 200ml feeds.

We only offer online payment options. You can pay online with visa or mastercard. We also have ‘Buy Now, Pay Later’ options with PayPal Pay in 4.

You must be an Australian resident and have a PayPal personal account in good standing or open a PayPal personal account to apply.

When you choose Pay in 4 as your payment method when you check out with PayPal, you will be taken through the application process. You’ll get a decision instantly but not everyone may be approved based on our suitability checks.

Just choose to pay with PayPal when you shop online and if it’s an eligible transaction, you’ll see Pay in 4 as one of the available payment methods. Simply apply for PayPal Pay in 4 in just a few steps, get an instant decision, and finish checking out.

No. There are no fees for choosing to pay with PayPal Pay in 4 and there are no late fees either.